Terms of service
Last updated: 26 October 2026
1. OVERVIEW
Welcome to Netrimo. The terms "we", "us", and "our" refer to Netrimo. Netrimo operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient shopping experience (the "Services").
Our store is hosted on Shopify, which enables us to provide our Services.
These Terms of Service ("Terms") govern your access to and use of our website and Services, including any purchases you make through our online store.
By visiting our website, browsing our products, placing an order, or otherwise using our Services, you agree to these Terms and any additional policies referenced in them.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our Services.
Nothing in these Terms is intended to exclude, restrict, or override any consumer rights that cannot lawfully be excluded or restricted under applicable UK law.
2. BUSINESS INFORMATION
Our store details are as follows:
Business name: Netrimo
Website: netrimostore.myshopify.com
Email: info@netrimo.co.uk
Phone: +44 (789) 554 29 27
Address: 6 Stanier St, Swindon, SN1 5QU, United Kingdom
For questions about our products, orders, payments, deliveries, or these Terms, please contact us using the details above.
3. ELIGIBILITY AND USE OF OUR WEBSITE
By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing products on behalf of another person or organisation, you confirm that you have the authority to do so.
You agree not to use our website or Services for any unlawful, fraudulent, or unauthorised purpose.
You must not:
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Violate any applicable laws or regulations.
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Attempt to interfere with the security or operation of our website.
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Introduce malicious software, viruses, or harmful code.
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Attempt to gain unauthorised access to our systems or other customers' information.
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Submit false, misleading, or fraudulent order information.
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Use our content or Services in a way that infringes the rights of others.
We reserve the right to take reasonable and lawful steps to protect our website, customers, and business from misuse.
4. PRODUCTS AND PRODUCT INFORMATION
Netrimo offers products that may include power tools, outdoor power equipment, garden equipment, electrical cleaning equipment, and home lighting products.
We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and other information displayed on our website are accurate and up to date.
However, some details may vary depending on the manufacturer, model, production batch, or supplier.
Product images are provided for illustrative purposes. Minor differences in colour, appearance, packaging, or presentation may occur.
Customers should review the product description and specifications carefully before purchasing, particularly for products that require specific batteries, chargers, accessories, attachments, or compatible equipment.
If you have questions about a product before placing an order, please contact us at info@netrimo.co.uk.
Nothing in this section limits your statutory rights if a product is not as described, is not of satisfactory quality, or is not fit for its intended purpose.
5. PRICES AND PRODUCT AVAILABILITY
All prices displayed on our website are shown in the currency indicated at checkout.
Prices, promotions, product availability, and product descriptions may change from time to time.
A change in price will not ordinarily affect an order that we have already accepted, except where a correction or other change is permitted by law and any applicable contractual terms.
We make reasonable efforts to maintain accurate stock and availability information. However, products may occasionally become unavailable or an inventory error may occur.
If we cannot fulfil an order because a product is unavailable, we will contact you and arrange an appropriate solution, including a refund where required.
We will not substitute a different product for your order without your agreement.
6. ORDERS AND CONTRACT FORMATION
When you place an order through our website, you are submitting an offer to purchase the products in your order.
After you place an order, you may receive an automated order confirmation. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been accepted.
An order is accepted when we confirm acceptance or otherwise communicate that the order has been accepted, subject to applicable law.
We reserve the right to decline or cancel an order where there is a lawful and reasonable basis to do so, such as suspected fraud, an incorrect price, an unavailable product, or an inability to verify essential order information.
If we cancel an order after payment has been taken, we will arrange a refund of the amount due.
We will not use this section to remove or restrict any rights you have under applicable consumer law.
Please ensure that your delivery address, email address, and telephone number are correct when placing an order.
If you notice an error, contact us as soon as possible at info@netrimo.co.uk.
7. PAYMENTS
Payment must be made using an accepted payment method available at checkout.
Available payment methods may vary depending on your location, device, and the payment services enabled on our store.
You authorise the relevant payment provider to process the payment associated with your order.
We do not generally receive or store your complete payment card details. Payment information is handled through the relevant payment providers and services.
We reserve the right to take reasonable steps to verify payment information and prevent fraudulent transactions.
If a payment is declined, reversed, or cannot be authorised, we may be unable to process or fulfil the order until the issue is resolved.
All payments and refunds will be handled in accordance with applicable law and the relevant payment provider's procedures.
8. SHIPPING AND DELIVERY
Netrimo currently offers delivery to customers within the United Kingdom.
Our standard delivery service is estimated at 3–5 business days.
Standard shipping is always free.
Delivery estimates are provided as guidance and may be affected by circumstances such as carrier delays, severe weather, operational disruptions, or other events outside our reasonable control.
We will take reasonable steps to ensure that orders are dispatched and delivered within the applicable timeframe.
Where a delivery date or timeframe is legally binding, we will comply with the relevant legal requirements.
If your order has not arrived within the expected timeframe, please contact us at info@netrimo.co.uk with your order number.
We will help you investigate the delay and explain the available options.
Unless otherwise agreed, we remain responsible for the goods until they come into your physical possession or the possession of a person you have identified to receive them, subject to applicable law.
Delivery arrangements do not limit your rights concerning goods that are lost, damaged, defective, or not delivered as agreed.
9. RETURNS, REFUNDS, AND CANCELLATIONS
We want you to shop with confidence.
Netrimo offers a 30-day return period for eligible purchases, subject to the conditions in our Return and Refund Policy and your statutory rights.
Our standard returns arrangements include:
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A 30-day return period.
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Free return shipping for eligible returns.
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No restocking fees.
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No products automatically excluded as final sale items.
To start a return, contact us at info@netrimo.co.uk with your order number and details of the product you wish to return.
Please wait for our return instructions before sending a product back.
For most online purchases, UK consumers also have statutory cancellation rights that generally allow cancellation within 14 days of receiving the goods, subject to applicable exceptions. A further 14 days is generally available to return the goods after notifying the retailer of cancellation.
Our voluntary 30-day return policy does not replace or restrict these statutory rights.
Faulty, damaged, defective, or incorrectly supplied products will be handled in accordance with applicable consumer law.
For complete details, please consult our Return and Refund Policy available on our website.
Nothing in these Terms limits any statutory right to cancel an order, return goods, obtain a refund, or seek another remedy where applicable.
10. FAULTY PRODUCTS AND CONSUMER RIGHTS
Products sold by Netrimo are subject to applicable UK consumer protection laws.
Depending on the circumstances, your statutory rights may include the right to receive goods that are:
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Of satisfactory quality.
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Fit for their intended purpose.
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As described.
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Supplied in accordance with the applicable contract.
If a product is faulty or does not meet these requirements, you may be entitled to a repair, replacement, price reduction, refund, or another remedy under applicable law.
Qualifying faulty goods may be subject to a 30-day short-term right to reject. Other remedies may apply after that period.
Please contact us at info@netrimo.co.uk if you believe that a product you purchased is faulty, defective, or not as described.
We will review the issue and explain the next steps.
Nothing in these Terms excludes or restricts statutory consumer rights that cannot lawfully be excluded or restricted.
11. PRODUCT SAFETY AND PROPER USE
Some products sold through Netrimo, including power tools, garden equipment, chainsaws, hedge trimmers, pressure washers, and electrical products, may present risks if used incorrectly.
You are responsible for reading and following the manufacturer's instructions, safety warnings, operating guidance, and maintenance requirements supplied with a product.
Where applicable, you should:
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Use products only for their intended purposes.
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Follow all manufacturer safety instructions.
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Use appropriate personal protective equipment.
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Check compatibility before using batteries, chargers, attachments, and accessories.
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Keep products away from children where appropriate.
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Follow relevant electrical, storage, and maintenance instructions.
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Avoid modifying products in ways not approved by the manufacturer.
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Stop using a product if it appears damaged, unsafe, or defective.
If a product appears unsafe or develops a fault, stop using it and contact us for assistance.
This section is intended to encourage safe use and does not transfer any legal responsibility away from a manufacturer, seller, or other party where the law provides otherwise.
12. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to third-party websites, tools, applications, payment providers, delivery services, or other external resources.
We may also rely on third-party providers to support the operation of our store.
Third-party services may be subject to their own terms, privacy policies, and operating procedures.
We are not responsible for the independent content or practices of third-party websites that we do not control.
However, nothing in this section excludes any responsibility that Netrimo may have under applicable law for the products we sell or the Services we provide.
We recommend reviewing the relevant third-party terms before using external services.
13. INTELLECTUAL PROPERTY
Unless otherwise indicated, content made available through our website, including text, graphics, logos, product descriptions, website design, and other materials, may be protected by intellectual property laws.
You may access and use our website for personal, lawful shopping purposes.
You must not reproduce, distribute, modify, republish, or commercially exploit website content without appropriate permission, except where permitted by law.
Product names, logos, and trademarks belonging to manufacturers or other third parties remain the property of their respective owners.
References to third-party brands or products do not necessarily imply that Netrimo is affiliated with or endorsed by those brands.
14. USER FEEDBACK AND SUBMISSIONS
If you submit reviews, comments, suggestions, photographs, or other material to us, you confirm that you have the necessary rights to submit that material.
You agree not to submit content that is unlawful, fraudulent, defamatory, abusive, misleading, or infringing on another person's rights.
Where you voluntarily provide feedback or suggestions, you grant us permission to use that material for legitimate business purposes, subject to applicable law and any rights you retain.
We may remove or decline to publish user content that violates applicable rules or our reasonable moderation standards.
Nothing in this section transfers ownership of your personal information or overrides the rights you have under applicable data protection law.
15. PRIVACY AND PERSONAL INFORMATION
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and share personal information when you visit our store, place an order, or communicate with us.
By using our Services, you acknowledge that you have had the opportunity to review our Privacy Policy.
Where consent is required for a particular processing activity, we will obtain it separately.
To read our Privacy Policy or ask a question about your personal information, please visit the relevant policy page on our website or contact info@netrimo.co.uk.
16. ERRORS AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other details.
We make reasonable efforts to correct errors when they are identified.
Where legally permitted, we may correct inaccurate information or update website content.
If an error affects an order you have placed, we will address the matter in accordance with applicable law and the terms of your order.
We will not rely on this section to remove rights that you have already acquired under applicable law.
17. PROHIBITED ACTIVITIES
You must not use our website or Services:
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For unlawful purposes.
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To commit fraud or facilitate fraudulent transactions.
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To violate applicable laws or regulations.
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To infringe intellectual property or other rights.
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To upload malicious code or interfere with website security.
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To collect or misuse other customers' personal information.
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To interfere with the proper operation of our website.
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To submit deliberately false or misleading information.
We may take reasonable and lawful action if we identify misuse, including restricting access where appropriate or reporting suspected unlawful conduct to the relevant authorities.
Any action we take will remain subject to applicable law and any contractual or statutory rights you may have.
18. DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain our website and provide accurate product information.
However, we cannot guarantee that our website will always be available without interruption, error, or technical disruption.
The website and its digital features may occasionally be unavailable because of maintenance, technical issues, or circumstances beyond our reasonable control.
To the extent permitted by law, we do not guarantee uninterrupted or error-free access to the website.
Nothing in these Terms excludes, restricts, or limits any statutory rights or warranties that apply to products purchased by consumers under UK law.
19. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
In particular, nothing in these Terms limits or excludes:
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Liability for death or personal injury caused by negligence.
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Liability for fraud or fraudulent misrepresentation.
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Your statutory consumer rights.
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Liability that cannot lawfully be excluded or restricted.
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Any other rights or remedies that applicable law protects.
Subject to the foregoing, we are responsible for losses that are a reasonably foreseeable result of our breach of these Terms or our failure to exercise reasonable care and skill, where applicable.
We are not responsible for losses that could not reasonably have been anticipated at the time the relevant contract was formed, subject to applicable law.
Nothing in this section changes the legal responsibilities that apply to defective products, product safety, or other obligations imposed by law.
20. INDEMNITY
To the extent permitted by law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful misuse of our Services or your deliberate infringement of another person's rights.
This provision does not apply to the extent that a claim or loss results from our own breach of contract, negligence, unlawful conduct, or other responsibility that cannot legally be transferred to you.
Nothing in this section limits your statutory consumer rights.
21. SUSPENSION OR TERMINATION
We may suspend or restrict access to some or all of our Services where reasonably necessary to protect our website, customers, or business, including in cases of suspected fraud, unlawful activity, or security threats.
Where appropriate and lawful, we will explain the reason for any restriction.
Termination or suspension of access does not remove any rights or obligations that have already arisen under an accepted order or applicable law.
If you have an outstanding order, refund, or customer service issue, please contact us so that we can address it appropriately.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, operational practices, or legal obligations.
The latest version will be made available on our website, with the updated date shown at the top.
Changes will apply from the date they take effect, subject to applicable law and any rights arising under an existing contract.
A change to these Terms will not retrospectively remove rights you have already acquired under applicable law.
We encourage you to review this page periodically.
23. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer protection rules that apply to your circumstances.
If you are a consumer, you may benefit from mandatory legal protections and may be entitled to bring proceedings in the courts available under applicable law.
Nothing in this section deprives consumers of protections or rights that cannot lawfully be excluded by contract.
We encourage customers to contact us first if they have a concern about an order so that we can try to resolve the issue directly.
24. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated separately to the extent required by law.
The remaining provisions will continue to apply to the extent that they remain valid and enforceable.
25. ENTIRE AGREEMENT
These Terms, together with any applicable policies referenced in them and the terms confirmed as part of your order, govern your use of our Services and the relevant purchase.
Nothing in this section excludes any legal rights, obligations, or protections that apply independently under applicable law.
26. CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us.
Netrimo
Email: info@netrimo.co.uk
Phone: +44 (789) 554 29 27
Address: 6 Stanier St, Swindon, SN1 5QU, United Kingdom
Website: netrimostore.myshopify.com
We aim to respond to enquiries as promptly as possible.
Thank you for choosing Netrimo. We appreciate your business and look forward to providing you with a reliable shopping experience.