Shipping policy

Last updated: 26 October 2026

At Netrimo, we aim to make your shopping experience simple, convenient, and reliable. We offer free standard shipping on all orders delivered within the United Kingdom.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Destinations

Netrimo currently ships to customers within the United Kingdom.

We aim to provide a straightforward delivery experience, whether you are purchasing power tools, outdoor power equipment, garden tools, electrical cleaning equipment, or home lighting products.

Please ensure that your delivery address is complete and accurate when placing your order.

If you are unsure whether we can deliver to your location, contact our customer service team before placing your order.

Email: info@netrimo.co.uk
Phone: +44 (789) 554 29 27

2. Shipping Costs

Shipping is always free on all orders delivered within our UK shipping area.

There are no standard delivery charges added to eligible orders.

Shipping Method Delivery Destination Estimated Delivery Time Shipping Cost
Standard Shipping United Kingdom 3–5 business days Free

The delivery estimate is provided as a guide and may vary depending on your location, product availability, carrier operations, and circumstances outside our reasonable control.

Any applicable delivery options or restrictions will be communicated during checkout.

3. Order Processing Time

After you place an order, we begin processing it for fulfilment.

Order processing may include:

  • Verifying order details.

  • Confirming payment.

  • Checking product availability.

  • Preparing products for dispatch.

  • Arranging shipment with the relevant delivery provider.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

The estimated delivery period of 3–5 business days should be understood as the standard delivery estimate, not a guarantee that every order will arrive within that period.

If an unexpected issue affects your order, we will make reasonable efforts to communicate relevant updates.

4. Estimated Delivery Time

Our standard UK delivery estimate is 3–5 business days.

Delivery times may depend on:

  • Your delivery address.

  • The availability of the product.

  • The time your order is placed.

  • The delivery provider's operating schedule.

  • Public holidays and weekends.

  • Severe weather or other transport disruptions.

Business days generally exclude weekends and public holidays.

Where a delivery date or timeframe has been agreed as binding, we will comply with the applicable contractual and legal requirements.

If you need help with an order that has not arrived within the expected timeframe, please contact us.

5. Order Confirmation

After placing an order, you may receive an order confirmation by email.

Please review the confirmation to ensure that the products, delivery address, and contact details are correct.

If you notice an error, contact us as soon as possible at info@netrimo.co.uk.

We will do our best to correct address or order details before dispatch, but changes may not always be possible once an order has entered fulfilment or been handed to the carrier.

6. Shipping Confirmation and Tracking

Where tracking information is available, we may send you a shipping confirmation containing tracking details once your order has been dispatched.

Tracking availability and update frequency depend on the delivery provider and the shipping service used.

Please allow time for tracking information to become available after dispatch.

If you have not received tracking details or cannot locate your shipment, contact our customer service team with your order number.

Email: info@netrimo.co.uk

We will help you check the status of your order where the necessary information is available.

7. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check that your address includes all relevant details, such as:

  • Full name.

  • House or building number.

  • Street name.

  • Town or city.

  • Postcode.

  • A contact telephone number, where requested.

If you provide an incorrect or incomplete address, delivery may be delayed or unsuccessful.

If you notice an address error after placing an order, contact us immediately. We will try to assist, but we cannot guarantee that the address can be changed once processing or dispatch has begun.

Nothing in this section removes any responsibility we have under applicable consumer law.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated 3–5 business days, delays may occasionally occur.

Possible causes include:

  • High order volumes.

  • Delivery carrier disruptions.

  • Severe weather conditions.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Stock or fulfilment issues.

  • Other events outside our reasonable control.

If your delivery is delayed, please contact us at info@netrimo.co.uk and include your order number.

We will review the available information and help you determine the next steps.

If an order is not delivered within the agreed timeframe, your statutory rights may entitle you to require delivery within an additional reasonable period or, in certain circumstances, cancel the contract and receive a refund.

Where a specific delivery date was essential and the applicable legal conditions are met, different cancellation rights may apply.

We will handle delayed or undelivered orders in accordance with applicable UK consumer law.

9. Lost or Missing Parcels

If your order has not arrived, please check the tracking information if available and verify whether the carrier has reported a delivery attempt or an alternative delivery arrangement.

If you still cannot locate your parcel, contact us at info@netrimo.co.uk.

Please provide:

  • Your order number.

  • The email address used to place the order.

  • Your delivery postcode.

  • Any relevant tracking information.

We will investigate the matter and contact the relevant delivery provider where appropriate.

Unless otherwise agreed, responsibility for the goods remains with us until they come into your physical possession or the possession of a person you have identified to receive them, subject to applicable law.

We will work with you to resolve confirmed lost shipments in accordance with your statutory rights.

10. Damaged Packages or Products

We take customer concerns about damaged deliveries seriously.

If your parcel arrives visibly damaged or a product appears to have been damaged during transit, please contact us as soon as reasonably possible.

You can email info@netrimo.co.uk with:

  • Your order number.

  • A description of the damage.

  • Photographs of the packaging and affected product, where possible.

Please retain the packaging and any damaged components until we have advised you on the next steps, where it is safe and practical to do so.

We will review the issue and explain the available options.

Depending on the circumstances and applicable law, you may be entitled to a replacement, refund, or another appropriate remedy.

Reporting damage promptly helps us investigate the shipment, but it does not reduce any statutory rights you may have.

11. Incorrect Items or Missing Products

If you receive an incorrect item or discover that part of your order is missing, please contact our customer service team.

Email: info@netrimo.co.uk

Please include your order number and explain which product or component is missing or incorrect.

Photographs of the parcel and its contents may help us investigate the issue.

We will review your order and work to resolve the problem in accordance with the circumstances and applicable law.

You will not be required to pay a restocking fee for the resolution of an eligible incorrect-item issue.

12. Products Requiring Special Handling

Some products sold by Netrimo, including cordless power tools, outdoor equipment, and electrical products, may contain batteries or other components that require special handling during transport.

Delivery arrangements for these products may be subject to applicable carrier requirements and transport safety regulations.

If a product requires special shipping arrangements, we will use an appropriate delivery method.

Customers should follow all safety instructions provided with the product.

If you receive a product that appears unsafe or damaged, stop using it and contact us for assistance.

13. Failed Delivery Attempts

If a delivery cannot be completed, the carrier may attempt redelivery, arrange collection, or provide instructions for an alternative delivery arrangement.

Available options depend on the delivery provider and service used.

Please check any delivery notifications or tracking updates for further instructions.

If your parcel is returned to us following an unsuccessful delivery, contact us so that we can discuss the available options.

Any additional arrangements will be handled fairly and in accordance with applicable law.

We will not use a failed delivery attempt to remove statutory rights that you may have.

14. Changes to Orders and Delivery Details

If you need to change an order or delivery address, contact us as soon as possible after placing your order.

We will try to accommodate reasonable requests before dispatch.

Once an order has been dispatched, changes may be limited by the delivery provider's procedures.

If the order cannot be amended, we will explain the available options, including any cancellation or return rights that apply.

Please do not assume that an address change has been completed until we confirm it.

15. Cancellations and Returns

If you wish to cancel an order before dispatch, contact us as soon as possible at info@netrimo.co.uk.

We will make reasonable efforts to stop fulfilment where possible.

If the order has already been dispatched, you may still have cancellation rights under applicable UK consumer law.

Netrimo also offers a 30-day return period for eligible purchases, with free return shipping and no restocking fees, subject to our Return and Refund Policy.

For full details, please review the Return and Refund Policy available on our website.

Nothing in this Shipping Policy limits your statutory cancellation, refund, or other consumer rights.

16. Delivery Issues Outside Our Reasonable Control

Occasionally, delivery may be affected by circumstances beyond our reasonable control, including severe weather, transport interruptions, emergency situations, or widespread carrier disruptions.

If such an event affects your order, we will make reasonable efforts to provide relevant information and help resolve the issue.

Any applicable contractual obligations and statutory consumer rights will continue to apply.

17. Contact Information

If you have questions about shipping, delivery estimates, tracking information, delayed parcels, or delivery problems, please contact us.

Netrimo Customer Service

Email: info@netrimo.co.uk
Phone: +44 (789) 554 29 27
Address: 6 Stanier St, Swindon, SN1 5QU, United Kingdom
Store: netrimostore.myshopify.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Thank you for shopping with Netrimo. We appreciate your trust in our store and aim to provide a straightforward and reliable delivery experience.