Contact information

At Netrimo, we are committed to providing a reliable and convenient shopping experience. Whether you have a question about our products, need assistance with an order, or require help with a return or refund, our customer service team is here to help.

Get in Touch

Business Name: Netrimo

Email: info@netrimo.co.uk

Phone: +44 (789) 554 29 27

Business Address:
6 Stanier St
Swindon
SN1 5QU
United Kingdom

Online Store: netrimostore.myshopify.com

Customer Support

You can contact us regarding:

  • Product Enquiries: Questions about our power tools, outdoor power equipment, and home lighting products.

  • Order Assistance: Help with existing orders, order confirmations, and delivery updates.

  • Shipping and Delivery: Questions about our free UK standard shipping, estimated delivery times, and tracking information.

  • Returns and Refunds: Assistance with returns within our 30-day return period, refunds, and replacements.

  • Damaged or Faulty Products: Support if an item arrives damaged, defective, or different from what you ordered.

  • General Enquiries: Any other questions about shopping with Netrimo.

Shipping Information

We currently ship within the United Kingdom.

  • Shipping Cost: Always free.

  • Standard Delivery: Estimated 3–5 business days.

Delivery times are estimates and may vary depending on product availability and carrier operations.

Returns and Refunds

We offer a 30-day return period for eligible purchases.

  • Free return shipping.

  • No restocking fees.

  • No final-sale exclusions.

For return instructions or refund assistance, please contact us by email before sending an item back. Your statutory consumer rights remain unaffected.

Our Commitment to You

At Netrimo, we aim to make every shopping experience straightforward and dependable. We value your questions and feedback and will do our best to assist you with your enquiry.

For the quickest assistance with an existing order, please include your order number in your message.

We look forward to hearing from you!

Netrimo Customer Service
Email: info@netrimo.co.uk
Phone: +44 (789) 554 29 27
Address: 6 Stanier St, Swindon, SN1 5QU, United Kingdom