Privacy policy

Last updated: 26 October 2026

Netrimo operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient shopping experience (the "Services"). Netrimo is hosted on Shopify, which helps us provide our Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with us.

Please read this policy carefully. By using our Services, you acknowledge that you have been informed about the personal information practices described in this policy. Where consent is required by law, we will obtain it separately.

1. Who We Are

For the purposes of applicable UK data protection law, Netrimo is responsible for determining how and why your personal information is processed in connection with our store.

Business name: Netrimo
Website: netrimostore.myshopify.com
Email: info@netrimo.co.uk
Phone: +44 (789) 554 29 27
Business address: 6 Stanier St, Swindon, SN1 5QU, United Kingdom

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our store and the Services you use.

A. Information You Provide Directly

When you browse our store, place an order, contact customer service, or otherwise interact with us, we may collect:

  • Contact information: Your name, email address, telephone number, billing address, and delivery address.

  • Order information: Products purchased, order details, transaction records, returns, exchanges, refunds, and order history.

  • Payment information: Payment status, transaction references, and related billing details. Payments are processed through the payment providers available at checkout. We generally do not receive or store your complete payment card details.

  • Customer service information: Messages, enquiries, complaints, and other information you provide when communicating with us.

  • Account information: If customer accounts are enabled, information associated with your account, such as login details and account preferences.

  • Marketing preferences: Your choices regarding promotional emails and other marketing communications.

  • Product feedback: Reviews, feedback, photographs, or other information you voluntarily submit through our Services.

Please provide accurate information when placing an order so that we can process and deliver your purchase correctly.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, depending on your settings and applicable law.

This information may include:

  • Your IP address.

  • Browser type and version.

  • Device type and operating system.

  • Language and regional settings.

  • Pages and products viewed.

  • Search terms entered on our website.

  • Referring websites or links.

  • Time spent browsing and interactions with store features.

  • Information about how you navigate and use our Services.

We use this information to operate our website, maintain security, understand customer activity, improve our store, and support analytics and marketing where permitted.

C. Information Received from Third Parties

We may receive information about you from third parties that support our business, including:

  • Shopify, our ecommerce platform.

  • Payment processors that facilitate transactions.

  • Delivery companies and fulfilment providers.

  • Fraud prevention and security services.

  • Analytics providers, where enabled.

  • Marketing platforms, where enabled and legally permitted.

  • Applications and integrations connected to our Shopify store.

The information received depends on the services used and the nature of your interaction with our store.

3. How We Use Your Personal Information

We use personal information for the following purposes.

A. Processing and Delivering Orders

We use your information to:

  • Process purchases and payments.

  • Confirm and manage orders.

  • Arrange delivery to your address.

  • Provide order confirmations and shipping updates.

  • Handle cancellations, returns, replacements, and refunds.

  • Communicate with you about your purchase.

  • Maintain transaction and accounting records.

Legal basis: Processing may be necessary to perform our contract with you and, where applicable, to comply with legal obligations.

B. Customer Service

We use your information to respond to questions, investigate complaints, provide product information, and resolve order-related issues.

Legal basis: Depending on the circumstances, processing may be necessary to perform our contract, comply with legal obligations, or pursue our legitimate interests in providing effective customer service.

C. Operating and Improving Our Store

We may use technical and browsing information to maintain our website, troubleshoot problems, improve the shopping experience, understand product interest, and develop our Services.

Legal basis: Depending on the activity, we may rely on legitimate interests or consent where required by law.

D. Fraud Prevention and Security

We may process relevant information to detect suspicious transactions, prevent fraud, protect customers, secure our systems, and investigate potentially unlawful activity.

Legal basis: Processing may be necessary for our legitimate interests in protecting our business and customers or for compliance with applicable legal obligations.

E. Marketing and Promotional Communications

If you subscribe to our marketing communications, we may use your contact details to send information about products, offers, promotions, and store updates.

We will send electronic marketing communications only where we have a lawful basis to do so under applicable UK marketing and data protection laws.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us at info@netrimo.co.uk.

Unsubscribing from marketing communications will not prevent us from sending essential messages about orders, payments, deliveries, returns, or customer service.

F. Legal and Regulatory Compliance

We may use and retain personal information when necessary to comply with applicable laws, maintain financial records, respond to lawful requests, establish or defend legal claims, and protect our legal rights.

Legal basis: Compliance with legal obligations or, where applicable, our legitimate interests in establishing, exercising, or defending legal claims.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and, where permitted, analytics and marketing activities.

Cookies are small files stored on your device that can help a website recognise your browser and remember certain information.

We may use the following categories of cookies.

A. Essential Cookies

These cookies support essential functions, such as shopping cart operation, checkout, security, and remembering certain website preferences.

They may be necessary for the website to function properly.

B. Analytics Cookies

Where enabled, analytics cookies help us understand how visitors use our website, which products receive attention, and how we can improve the shopping experience.

Non-essential analytics cookies will be used in accordance with applicable consent requirements.

C. Marketing Cookies

Where enabled, marketing cookies and similar technologies may help measure advertising effectiveness or support relevant advertising.

We will seek consent before using cookies or similar technologies for which consent is required under applicable law.

D. Managing Cookies

You may be able to manage cookies through our cookie banner, privacy settings, or your browser settings.

Blocking certain cookies may affect website functionality, including shopping cart and checkout features.

For more information about Shopify's handling of information and cookies, please review Shopify's privacy information on its official website.

5. How We Share Your Personal Information

We may share personal information with third parties when necessary to operate our store, provide our Services, or comply with the law.

These third parties may include the following.

A. Shopify

Our store is hosted by Shopify, which provides ecommerce infrastructure and related services, including features that support checkout, order management, and store operations.

Shopify may process personal information in accordance with its own privacy practices and its contractual arrangements with us.

B. Payment Providers

We share relevant transaction and billing information with payment providers to process payments, detect fraud, and manage refunds.

Payment providers handle payment information in accordance with their own applicable privacy and security obligations.

C. Delivery and Fulfilment Providers

We may share your name, delivery address, telephone number, and relevant order details with delivery companies, suppliers, or fulfilment providers so that your order can be processed and delivered.

D. Technology and Service Providers

We may share relevant information with providers that support our website, hosting, customer support, security, analytics, email delivery, and business administration.

These providers are permitted to process information as necessary to provide their services and subject to applicable contractual and legal requirements.

E. Advertising and Analytics Partners

If we use advertising or analytics services, certain information about website activity or device identifiers may be shared with those providers, subject to applicable law and your consent where required.

You can manage applicable consent and marketing preferences through the options made available on our website.

F. Legal Authorities and Other Parties

We may disclose personal information where reasonably necessary to:

  • Comply with applicable laws or regulations.

  • Respond to valid legal requests.

  • Protect the rights, safety, and property of Netrimo, our customers, or others.

  • Investigate fraud or suspected unlawful activity.

  • Establish, exercise, or defend legal claims.

  • Complete a business transfer, merger, or restructuring, where applicable.

G. We Do Not Sell Personal Information for Money

Netrimo does not sell customers' personal information for monetary consideration.

However, certain advertising or analytics activities may involve sharing information with third parties. Where applicable law treats such activities as a sale, sharing, or targeted advertising, we will comply with the relevant legal requirements and provide any required choices.

6. Shopify's Role in Processing Information

Our online store is powered by Shopify.

When you visit or make a purchase from our store, Shopify may collect or process personal information to provide and improve its platform and related services.

Depending on the circumstances, Shopify and Netrimo may have different responsibilities for processing personal information.

For more information about how Shopify handles personal information, please consult Shopify's official Privacy Policy:

https://www.shopify.com/uk/legal/privacy

You can also find information about Shopify's privacy and data protection features in its official Help Center.

7. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable UK data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

Depending on the circumstances, safeguards may include:

  • Transfers to countries recognised as providing an adequate level of data protection.

  • Appropriate data protection agreements.

  • The UK International Data Transfer Agreement or the UK Addendum to the relevant standard contractual clauses.

  • Other lawful transfer mechanisms available under applicable law.

For more information about a particular international transfer, please contact us using the details provided in this policy.

8. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, complying with legal obligations, resolving disputes, and protecting our legal rights.

Retention periods depend on the type of information and the reason it was collected.

Examples include:

  • Order and transaction records: Retained as necessary to fulfil orders, handle returns, manage disputes, and comply with applicable tax and accounting requirements.

  • Customer service correspondence: Retained for as long as reasonably necessary to respond to enquiries and maintain relevant records.

  • Marketing information: Retained until you unsubscribe or withdraw consent, as applicable, subject to any necessary records of your preferences.

  • Website and analytics information: Retained according to the applicable service settings, consent choices, and retention arrangements.

  • Legal and fraud prevention records: Retained for as long as necessary to meet legal requirements or protect legitimate interests.

When information is no longer needed, we will take reasonable steps to delete it, anonymise it, or otherwise securely dispose of it, subject to applicable law and technical limitations.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure service providers, system protections, and limiting access to information to those who need it for legitimate business purposes.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sending payment card details or other highly sensitive information through ordinary email.

If you believe your information has been compromised in connection with your interaction with Netrimo, please contact us promptly.

10. Your Rights Under UK Data Protection Law

Depending on the circumstances, you may have the following rights concerning your personal information under applicable UK data protection law.

A. Right of Access

You may request confirmation of whether we process your personal information and ask for a copy of that information.

B. Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

C. Right to Erasure

You may request that we delete your personal information where the legal conditions for erasure are met.

We may need to retain certain information to comply with legal obligations or establish, exercise, or defend legal claims.

D. Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain circumstances.

E. Right to Data Portability

In certain circumstances, you may request a copy of personal information you provided to us in a structured, commonly used, machine-readable format or ask for it to be transferred to another organisation where legally applicable.

F. Right to Object

You may object to certain processing activities based on legitimate interests.

You have an unconditional right to object to the use of your personal information for direct marketing.

G. Right to Withdraw Consent

Where we rely on your consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

H. Rights Relating to Automated Decisions

Where applicable law provides, you may have rights relating to decisions made solely by automated means that produce legal or similarly significant effects on you.

We will provide information about any such processing where required by law.

How to Exercise Your Rights

To make a privacy request, contact us at:

Email: info@netrimo.co.uk

Please describe your request clearly. We may need to verify your identity before responding.

We will handle your request within the timeframe required by applicable law. Some rights are subject to legal conditions and exceptions.

We will not unlawfully discriminate against you for exercising your privacy rights.

11. Marketing Preferences

You can opt out of promotional emails at any time by clicking the unsubscribe link in the relevant email or contacting us at info@netrimo.co.uk.

If you opt out, we may retain limited information necessary to record your preference and ensure that you do not receive further marketing communications where you have opted out.

You may still receive non-promotional communications relating to your orders, purchases, refunds, deliveries, or customer service enquiries.

If we use marketing cookies or similar technologies, you can manage your preferences through the consent options available on our website, where provided.

12. Children's Privacy

Our Services are intended for a general shopping audience and are not specifically directed at children.

We do not knowingly collect personal information directly from children where doing so would be unlawful.

If you believe that a child has provided us with personal information inappropriately, please contact us at info@netrimo.co.uk so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

If you follow a third-party link, your use of that website will be governed by its own terms and privacy policy.

Netrimo is not responsible for the privacy, security, or content practices of websites operated by other organisations.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or the services we use.

When we update the policy, we will revise the "Last updated" date at the top of this page.

Where required by law, we will provide additional notice of significant changes or obtain consent before introducing new processing activities that require it.

We encourage you to review this policy periodically.

15. Complaints and the Information Commissioner's Office

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find guidance and information about making a complaint through the ICO's official website:

https://ico.org.uk/

This does not affect any other rights or remedies available to you under applicable law.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want more information about how your personal information is used, please contact us.

Business name: Netrimo
Email: info@netrimo.co.uk
Phone: +44 (789) 554 29 27
Business address: 6 Stanier St, Swindon, SN1 5QU, United Kingdom
Store: netrimostore.myshopify.com

We will review privacy enquiries and respond in accordance with applicable legal requirements.

Thank you for shopping with Netrimo.